Instructor Help Desk

If you’re experiencing difficulty with your MindBody Online Account, you’ve come to the right place. Check out our list of most commonly asked questions below. (For questions about Instructor Training, click here)

I can't login. What do I do?

Be sure to use the unique password you created for your unique Mind Body Online account when initially registering for Buff Bones®. Your password for other accounts and studios will not work.

I purchased my online workshop and click on the link to the video and nothing appears.

Be sure to turn off your pop-up blocker. Click here to learn how.

My video is not playing. What do I do?

Be sure to wait for your video to buffer (load) which may depend on your internet speed. Just a little patience!

The video won't open on my ipad (tablet) or phone. What do I do?

Mind Body Online (our software system) is not optimized for use with mobile devices at this time. For now you will need to watch it from your computer.